Refund and Returns Policy
At Pack Arrow, all products are custom-made according to each client’s specifications. If your order arrives damaged, defective, or does not meet the approved requirements, please notify us within 3 business days of receiving your shipment.
Note: Returns or refunds are only applicable for defective or incorrect products.
Company-Side Defects
- If a defect is confirmed to be caused by Pack Arrow, we will reprint the entire order at no additional cost.
- The company’s quality assurance team will determine whether the defect falls under Pack Arrow’s responsibility, and that decision will be considered final.
- Customers must return the full order within 7 business days and are responsible for the return shipping cost.
- To help expedite the reprint or replacement process, please provide clear photographic proof of the defect(s).
Client-Side Defects
- If an issue is determined to be due to customer error such as design approval or file issues, and a refund is requested, the client must return the entire order.
- Refunds will be issued after deducting shipping, setup, printing, and administrative costs.
Order Cancellation
- Once the proof is approved, your job is immediately transferred to our production department.
- Customers have up to 4 hours after proof approval to cancel their order.
- A 5% cancellation fee applies if the order has already entered processing.
- Cancellation requests must be made within 12–24 hours of placing the order.
- No refunds will be available once printing begins; however, free warehouse storage can be arranged, and the order can be shipped later upon request.
Contact Information
For any questions regarding refunds, cancellations, or shipping policies, please contact our team:
📞 +1 480 864 7370
📧 sales@packarrow.com
💬 Live Chat available on www.packarrow.com
